Pearson First Expert Coursebook (Third Edition) 2015 by Jan Bell & Rogen Gower - Page 138, Writing Part 2 - Letter of apology
Task: You recently helped organise a college ski trip and you have received this email from a parent of one of the students who went.
I understand you were one of the organisers of our son's ski trip. I have to say my husband and I were extremely dissatisfied with the arrangements. My son has informed us that the ski slopes were poor, the lessons were fewer than promised and the accommodation was inadequate.
Can you please give us a satisfactory explanation?
Yours sincerely,
Nora White
Write your email in 140-190 words in an appropriate style.
Dear Ms. White,
Thank you for your email and I would like to apologise for your son's disappointment regarding the recent skiing holiday.
Concerning the ski slopes, because of the lack of snow this year, they weren't as fast as they should have been. Also, there weren't enough intermediate and advanced slopes, so maybe that was a problem.
As for the question of lessons, there were only three instructors, so we had to organise classes in order for everyone to have at least one class a day. We tried to get in touch with the head instructor, but were unsuccessful.
When it comes to the accommodation, unfortunately, the hotel was overbooked, and as a result, they had to put four people in a room for two.
I personally complained to the tourist agency regarding all of the above, but I am afraid to say that they blamed the hotel and the ski school for overbooking. We would like to reassure you that none of this will happen in the future and that we will refund money to all of those who had booked classes.
Yours sincerely,
Laura Norton
Disclaimer: All of the opinions stated are my own. There is no intention of harming anyone or anything. This post is written for FCE writing purpose only.
***
Words and phrases in red - linking words and phrases
Words and phrases in green - useful words and phrases you are expected to use at level B2
***
Anddza's blog on Facebook
More info here
I understand you were one of the organisers of our son's ski trip. I have to say my husband and I were extremely dissatisfied with the arrangements. My son has informed us that the ski slopes were poor, the lessons were fewer than promised and the accommodation was inadequate.
Can you please give us a satisfactory explanation?
Yours sincerely,
Nora White
Write your email in 140-190 words in an appropriate style.
Dear Ms. White,
Thank you for your email and I would like to apologise for your son's disappointment regarding the recent skiing holiday.
Concerning the ski slopes, because of the lack of snow this year, they weren't as fast as they should have been. Also, there weren't enough intermediate and advanced slopes, so maybe that was a problem.
As for the question of lessons, there were only three instructors, so we had to organise classes in order for everyone to have at least one class a day. We tried to get in touch with the head instructor, but were unsuccessful.
When it comes to the accommodation, unfortunately, the hotel was overbooked, and as a result, they had to put four people in a room for two.
I personally complained to the tourist agency regarding all of the above, but I am afraid to say that they blamed the hotel and the ski school for overbooking. We would like to reassure you that none of this will happen in the future and that we will refund money to all of those who had booked classes.
Yours sincerely,
Laura Norton
(188 words)
***Disclaimer: All of the opinions stated are my own. There is no intention of harming anyone or anything. This post is written for FCE writing purpose only.
***
Words and phrases in red - linking words and phrases
Words and phrases in green - useful words and phrases you are expected to use at level B2
***
Anddza's blog on Facebook
More info here
Simply amazing
ReplyDelete